Restore the Day VIP – Frequently Asked Questions

Restore the Day VIP – Frequently Asked Questions

What is included in my membership subscription?

Your Restore the Day VIP membership gives you access to our Solutions Specialist team and personalized support with your requests—without additional service fees each time you ask for help.

Our time, expertise, research, coordination, and personalized support are included in your membership. You pay only for tangible products or third-party services you choose to purchase, such as tickets, gifts, products, home services, or other services from third-party providers, along with any applicable taxes, delivery fees, or gratuities.

Who can use Restore the Day VIP?

Restore the Day VIP is available to individuals with an active membership subscription. Your spouse or partner may also use the service as part of your membership. 

How do I add my spouse or partner?

Simply select Make a Request and let us know you would like to add your spouse or partner. Please include their:

• Full name
• Email address
• Phone number
• Birthday and anniversary, if you’d like us to remember these special dates for you 

We’ll take care of the rest.

How quickly will I hear back?

Our goal is to acknowledge your request within 2 hours during our business hours of 8:00 a.m.–5:00 p.m. Eastern Time, and we’ll keep you updated as we work on your request.

We’ll ask during the request submission process whether your request is urgent. If something is time-sensitive, simply mark it as Urgent so we can prioritize it appropriately.

Are my requests confidential?

Yes. Your requests and personal information are handled confidentially and used only to provide your Restore the Day VIP services and complete your requests.

We do not share the individual details of your requests with outside parties unless you authorize us to do so or disclosure is required by law.

Any data used for analysis and insights related to sales and marketing is blinded to protect your individual privacy.

How do I pay for purchases?

If your request involves a purchase, your Solutions Specialist will provide a secure way to collect or confirm your credit card information.

We may send you an email or other communication containing a secure link to provide payment information, but we will never ask you to send your credit card information directly in an email, text, or chat.

Your credit card information is securely stored for future purchases. For your protection, your CVV is not stored and must be securely provided each time you authorize a new transaction.

For additional details, please see Payments & Security.

What if my request is unusual?

Those are often our favorite requests!

Everyone’s needs are different, and our service categories are simply a starting point—not a limitation. If something is taking up your time, attention, or mental energy, there’s a good chance we can help.

Just ask.